Effective Date: May 2026 | Last Updated: May 2026
1. Introduction
Vortex Paints, a brand of Nano Coating Technologies (Pvt) Ltd, is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with us through WhatsApp or other communication channels.
By using our website or services, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide Directly
When you place an order, contact us, or interact with our website, we may collect:
- Full name
- Delivery address and billing address
- Contact phone number (including WhatsApp number)
- Email address
- Order details and purchase history
- Any messages or communications you send us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- IP address and browser type
- Pages viewed and time spent on our site
- Referring website or link
- Device type and operating system
This information is collected using cookies and similar tracking technologies to help us understand how visitors use our website and to improve your experience.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders and arrange Cash on Delivery payments
- To communicate with you about your order status, delivery updates, and any issues
- To respond to your enquiries and provide customer support
- To send you product updates, promotions, or offers (only if you have consented)
- To improve our website, products, and services based on usage patterns
- To comply with legal and regulatory obligations
4. WhatsApp Communications
If you choose to place orders or communicate with us via WhatsApp, please be aware that WhatsApp is a third-party platform governed by its own privacy policy. We only use WhatsApp to facilitate order placement and customer support. We do not share your WhatsApp data with any other third party beyond what is necessary to fulfil your order.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to any third parties. We may share your information only in the following circumstances:
- With delivery partners or couriers solely for the purpose of fulfilling your order
- With our internal team members who need access to process your order or provide support
- When required by law, court order, or regulatory authority
- In the event of a business merger, acquisition, or sale of assets, where your information may be transferred as part of that transaction
Any third parties we share data with are required to handle your information securely and in accordance with applicable privacy laws.
6. Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of our website.
7. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymise it.
8. Security of Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
If you believe your information has been compromised, please contact us immediately.
9. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct any inaccurate or incomplete information
- Deletion: You may request that we delete your personal data, subject to legal obligations
- Opt-out: You may unsubscribe from marketing communications at any time by contacting us
To exercise any of these rights, please contact us using the details below. We will respond to your request within a reasonable timeframe.
10. Children’s Privacy
Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a child, please contact us so we can take appropriate action.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Phone / WhatsApp: 072-228-1386, 077-736-9111
- Email: sunil.guruge.nano@gmail.com